Information We Collect

We may collect the following categories of information:

• Contact information: Name, address, email address, phone number.
• Pet details: Name, breed, age, health details, temperament, vaccination details, and pet pictures.
• Service & booking data: Reservations, service preferences, visit dates.
• Payment information: Details needed for billing or payments (credit card, bank details, etc.).
• Technical & usage data: IP address, browser type, device type, operating system, pages visited, time spent on site.
• Communications: Emails, messages or feedback you send to us; any survey or reviews you provide.

How We Use Your Information

We use personal information to:

• Provide, manage, and improve our services (play school, boarding, grooming, park & café, etc.).
• Process bookings, reservations and payments.
• Respond to your inquiries and communicate about appointments, changes, or requests.
• Send newsletters, offers, or marketing (only if you have opted in).
• Maintain site security, detect and prevent fraud, and troubleshoot technical issues.
• Comply with legal obligations.

Sharing & Disclosure

We may share personal information with:

• Staff and contractors who help deliver our services (groomers, trainers, administrative staff).
• Payment processors or banks strictly for billing and payment handling.
• Service partners (for example, a veterinarian or transport provider) only when necessary to provide services to you or your pet.
• Law enforcement or regulators if required by law, or to protect our legal rights.

We do not sell personal information to third parties.

Cookies & Tracking

Our website may use cookies and similar technologies to improve your experience, analyze site usage, and for security. You can control or block cookies through your browser settings, but blocking cookies may affect site functionality.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or to meet legal, tax, or accounting requirements. When information is no longer needed, we delete or anonymize it.

Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no system is completely secure — please take care when sharing sensitive information.

Your Rights

Depending on your jurisdiction, you may have rights including:

• Accessing the personal information we hold about you.
• Requesting correction of inaccurate information.
• Requesting deletion (subject to legal and operational retention obligations).
• Opting out of marketing communications.

To exercise these rights, contact us using the contact details below.

Third-Party Links

Our site may link to third-party websites or services. This policy does not apply to those third-party sites — check their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be posted on our website or communicated to affected users.

Contact Us